Please put in the subject line and body of the instructions, “New Logo.” Our engraving machines require .eps format. If the logo is not supplied in this format, we will send the logo to be digitized. This process usually takes 48 hours and there is a $50.00 charge per logo. If you do not mention that you have supplied a new logo, the order will be sent directly to the engravers, at which time the problem will be noticed. This will delay your order by 1-2 days.