It is your responsibility to check on your orders through the flow chart.  If something appears “off” based on our posted turn time, please let us know immediately via email.  Be proactive and problems can be minimized.

In addition, we receive several calls and emails at the beginning of each month stating that reps cannot find the prior month’s flow chart.  On the left side of the screen on the Google Drive, there is an option that says “show all.”  Click that option and all the flow charts will open.  You can also type in the Order Number or customer’s name in the search box at the top of the screen.  As a reminder, an order will be recorded in the flow chart of the month we first receive the order from Olean.