No verbal instructions or changes will be accepted. Please email your instructions to Engravingspreaders@brandingtoolsinc.com. Changes to existing orders must be sent to Engravingspreaders@brandingtoolsinc.com and a copy sent to shopmanager@brandingtoolsinc.com. If you would like to engrave a product from your stock, please send those instructions to shopmanager@brandingtoolsinc.com.