Rep Guidelines 2017-02-19T11:52:41+00:00

Re-Orders

  • Must have the Same Client
  • Must be for the Same Instruction
  • Must contain No Changes
  • Must have the Same Knives

If the order has any changes made to it then it should no longer be considered a reorder and full
instructions are required.

Engraving Turn Time

Emails

Always be sure to send your email to the correct address.
Engravingspreaders@gmail.com is for:

  • Sending Instructions

brandingtoolsbilling@gmail.com

  • Billing questions

shopmanagerengraving@gmail.com is for:

  • Problem Orders
  • Stock Orders
  • Inventory Questions
  • Drop Shipments
  • Proof Revisions
  • Proof Approvals
  • Inquiries of Status

Be sure to utilize the Flowcharts with any questions regarding Tracking # or regarding which Stage an Order is in the process.

Problem Orders

If you have a problem order and need assistance please be sure to include:

  • Customer Name
  • Order Number
  • Detailed information regarding the Problem
  • Picture (if knives misengraved/too deep/too light)

If you request for a Call to fix a Problem order please be sure to inform us of the Specific
Problem and the Order Information so that we may have the Information on hand when we call
you.

Example of a bad email

Example of a Bad Email

Example of a Good Email

Good Email Example